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β07-08-2018 01:20 PM
β07-08-2018 01:20 PM
Re: Update on email notification issue for members using Gmail
Nice one. Thanks for double checking that for us @CheerBear. I'll get back to you as soon as I have a bit more information. Hope you enjoy your afternoon π
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β07-08-2018 04:42 PM
β07-08-2018 04:42 PM
Re: Update on email notification issue for members using Gmail
Hey @CheerBear
Our tech team have done some testing this afternoon and haven't yet gotten to the bottom of it yet. They've asked me to check in with you to see whether you have the following setting enabled: Ignore posts and reviews that I've already read.
Thanks for helping us figure it out @CheerBear
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β07-08-2018 05:17 PM
β07-08-2018 05:17 PM
Re: Update on email notification issue for members using Gmail
My "email format" settings are set to the default settings, just in case that may make a difference also.
Thanks for looking in to it βΊ
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β07-08-2018 05:35 PM
β07-08-2018 05:35 PM
Re: Update on email notification issue for members using Gmail
Thanks @CheerBear That's really useful info and will help with our investigation.
As a heads up, our tech team have let me know this one might take a little while to figure out but we'll get back to you as soon as possible. Appreciate your patience π»
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β13-08-2018 06:06 PM
β13-08-2018 06:06 PM
Re: Update on email notification issue for members using Gmail
@CheerBear I don't receive emails when an image is attached either but I am not on gmail. It seems the issue for me may be that since the new format andy emails with images attached are too big and therefore stopped by my provider from coming through - @Margot is this the case with the new system - is the size of emails with attachments much larger than the previous system? I know the graphics are better in the Responsive format so wondering if that also increases the size of images posted as well.
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β14-08-2018 09:47 AM
β14-08-2018 09:47 AM
Re: Update on email notification issue for members using Gmail
Great question @Zoe7. I'll do a bit of investigating. Stay tuned!
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β14-08-2018 02:07 PM
β14-08-2018 02:07 PM
Re: Update on email notification issue for members using Gmail
Just following up for your question @Zoe7. Looks like the image size hasn't changed since the forum enhancements. It could be the case that your service provider may be blocking images because they are too large though. Could be worth checking with your provider on that one. Great question π¦
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β14-08-2018 02:13 PM
β14-08-2018 02:13 PM
Re: Update on email notification issue for members using Gmail
I have already asked that question to my provider and it seems that that is the case. I was wondering whether there is something similar going on for others on here - I know they are using a different platform than I am but the issue with getting emails when linked to a post with an image seems to be the same. @Margot
BTW - I received these emails (ones with images in the post) before we changed to the Responsive format - it is only since then that I have had this issue with them being too large.
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β14-08-2018 03:22 PM
β14-08-2018 03:22 PM
Re: Update on email notification issue for members using Gmail
Nice one, thanks @Zoe7 And apologies too if we've recommend that before. I've had a chat with our tech team and they'll do a bit of testing to see if they can figure out what might be happening for you. If anybody else is experiencing this issue too, please let us know here. Thanks for your patience as we try and work it out.
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β14-08-2018 03:28 PM
β14-08-2018 03:28 PM
Re: Update on email notification issue for members using Gmail
I went through this with @Lauz several weeks ago @Margot. I changed my email account to another one I have to test it out and the emails from posts with images came through there ok (I can't use that account all the time though) - so we know there is nothing wrong with my settings it is only an issue being sent to the account I use most often. I know there is a limit on the size of emails I can receive and I specifically asked if that had changed - the answer was no it is as it has always been - and as I said it has only been since the Responsie format has been in place - not sure there is a solution here