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05-07-2018 12:26 PM
05-07-2018 12:26 PM
Re: Responsive Project: Forum Enhancements Feedback
Hi @Former-Member
Thanks for giving us a heads up to let us know what's be going on with your notifications. Let's see if we can figure it out together. From what you mentioned the emails aren't going to your junk mail. Have I got that right?
Sometimes, the settings on our email server can change meaning that images we used to recieve via email are no longer allowed through. I'm wondering whether you might be able to change your email address as a bit of an experiment so we can determine whether it's an issue to do with your email server?
You can change your email address through your profile. Once you've done this, let us know in the thread and we will try posting an image and tagging you. If you recieve a notification, then we will know it's to do with your email. If you don't then we might need to do some more investiagtion 💻
Thanks @Former-Member 🙂
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08-07-2018 10:04 AM
08-07-2018 10:04 AM
Re: Responsive Project: Forum Enhancements Feedback
Does anyone else have this login problem?
(desktop, using Chrome)
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08-07-2018 10:39 AM
08-07-2018 10:39 AM
Re: Responsive Project: Forum Enhancements Feedback
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08-07-2018 11:06 AM
08-07-2018 11:06 AM
Re: Responsive Project: Forum Enhancements Feedback
Hi @Former-Member, just wondering if you are on gmail. There are at least three of us I know of using gmail that are having similar notification delay problems. SANE are working on this known problem behind the scenes. Don't know when it might be fixed though.
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08-07-2018 11:09 AM
08-07-2018 11:09 AM
Re: Responsive Project: Forum Enhancements Feedback
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11-07-2018 02:05 PM
11-07-2018 02:05 PM
Re: Responsive Project: Forum Enhancements Feedback
Hi @TheVorticon I'm not sure what might have been happening here. Here are some things worth trying out:
- Log in on a different browser
- Delete your cookies and browser history and restart your browser
Let us know how you go.
Thanks for jumping in there @Mazarita. It sounds like you might be experiencing the same difficulty @Former-Member Thanks for reporting that to us. As @Mazarita mentioned, it's something we are currently working on and we do hope to have a fix for it as soon as possible. We'll keep you posted.
Thanks to everyone for your feedback 🐼
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11-07-2018 07:46 PM
11-07-2018 07:46 PM
Re: Responsive Project: Forum Enhancements Feedback
@Former-Member The problem seems to be related to the URL. When I joined the forums, I must have done it via MIFA rather than directly from SANE - I can't remember but this is the only explanation I can come up with for the behaviour.
If I go to https://saneforums.org and navigate to login, there is no problem (although it redirects to a mifa.saneforums.org URL).
If I go to https://mifa.saneforums.org and login, the problem appears.
Similarly, if I go to https://saneforums.org and login, then log out, I will be on a mifa.saneforums page. If I then try to login, I'll get the problem.
This seems to be browser independent (I've done it on both Chrome and Firefox) although haven't tested on mobile.
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13-07-2018 10:34 AM
13-07-2018 10:34 AM
Re: Responsive Project: Forum Enhancements Feedback
Thanks for providing us with a bit more information @TheVorticon. I've passed it on to our tech team to see if they can get to the bottom of it.
In the meantime, it might be worth experimenting with logging in on a mobile, and if you haven't already done so, trying out clearing your browsing history and deleting the cookies.
Let us know how you go 🐼
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13-07-2018 06:33 PM
13-07-2018 06:33 PM
Re: Responsive Project: Forum Enhancements Feedback
It still redirects me to a mifa.saneforums link when I log in on mobile.
On desktop, I cleared history/cookies on Firefox but got the same thing. I can't be bothered for Chrome tbh.
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16-07-2018 11:45 AM
16-07-2018 11:45 AM
Re: Responsive Project: Forum Enhancements Feedback
That makes total sense @TheVorticon. It can be a tedious process for sure. We appreciate you giving those things a go - it helps us to better understand what the difficulty might be.
As an update, our tech team have had a look into the issue and it looks as though things should be working properly again for you by tomorrow morning. If anything changes, we'll be sure to let you know. And of course if the issue persists beyond then, please don't hesitate to let us know. Fingers crossed 🤞🏽