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26-09-2018 09:51 AM - edited 26-09-2018 09:55 AM
26-09-2018 09:51 AM - edited 26-09-2018 09:55 AM
Tech troubles? Tagging drop down and support function
Hi everyone,
There were a few mentions yesterday of some issues with the tagging function - no drop down? And the support button isn't registering the action of pressing it. Have I got that right?
Just going to tag some that I know of that mentioned it! @Faith-and-Hope @Adge @Shaz51
If anyone else if having problems with this, please post with some more details of the problem here and also please let me know which browser you are using (chrome, firefox etc) and I will endeavor to investigate!
One thing to try to do is to clear your cookies - see if this helps at all. If you aren't sure how to do that here are some steps depending on which browser you are using:
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26-09-2018 10:27 AM
26-09-2018 10:27 AM
Re: Tech troubles? Tagging drop down and support function
@Lauz Hi Lauz I had this happen to me with the support button and trying to comment ... very strange I use Chrome. Then it appeared to fix itself .... go figure.
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26-09-2018 10:35 AM
26-09-2018 10:35 AM
Re: Tech troubles? Tagging drop down and support function
No trouble with tagging through drop down for me when I've used desktop via mobile though.
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26-09-2018 10:41 AM
26-09-2018 10:41 AM
Re: Tech troubles? Tagging drop down and support function
Hi @Lauz, seems to be working now
I did a full scan , see how it goes
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26-09-2018 10:49 AM
26-09-2018 10:49 AM
Re: Tech troubles? Tagging drop down and support function
Hi @Lauz, I haven't had problems with this. But I did want to mention something that seems a little odd.
Since the change from 'like' to 'support' on the buttons at the bottom of posts, I've noticed that the onsite notifications page is still saying 'like' rather than 'support'. As in: '@someone liked your post on whatever thread'.
Hope this is useful information to you.
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26-09-2018 11:35 AM
26-09-2018 11:35 AM
Re: Tech troubles? Tagging drop down and support function
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26-09-2018 11:40 AM
26-09-2018 11:40 AM
Re: Tech troubles? Tagging drop down and support function
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26-09-2018 12:33 PM
26-09-2018 12:33 PM
Re: Tech troubles? Tagging drop down and support function
Nice to see that the problem has cleared up for some! Not so great that it hasn't yet for you @Faith-and-Hope and @Adge
Are you able to let me know a few more things - what kind of browser are you each using? And is it happening from both desktop and phone or both? And lastly are you using an iphone or an android? (You can email team@saneforums.org if you don't wish to post the answers here)
PS. @Mazarita thanks for highlighting that - I've let the responsive team know and they will look into fixing that up.
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26-09-2018 12:50 PM
26-09-2018 12:50 PM
Re: Tech troubles? Tagging drop down and support function
Heya @Faith-and-Hope. I’m wondering if you’ve just updated to iOS 12. I haven’t yet but wondered if you have.
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26-09-2018 01:17 PM
26-09-2018 01:17 PM